DO YOU WANT TO SEND A RETURN?
COMPLETE THE RETURN FORM
PACK AND SHIP THE PARCEL
You will receive your refund within a maximum of 14 days of us receiving your parcel.
You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order, before the withdrawal period has expired (by post, fax or e-mail).
In order to exercise the right to withdraw from the Agreement, the Consumer should notify us by e-mail at: [email protected]. The Consumer can also use our contact form to withdraw from the Agreement by way of a statement (for example, a letter sent by post or e-mail). You can also notify us about the return of products using your customer account in our store. The consumer does not have to give the reason for withdrawing from the contract.
FASHLO guarantees a full refund of the returned items provided that all items are returned in the same condition they were in upon your receipt. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If FASHLO makes an error in your order, the return shipping fees shall be refunded by FASHLO. In such a case, please contact our Customer Service team who will explain how to proceed.
FASHLO reserves the right to reject returns sent or communicated beyond the return period limit.
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We will refund all payments received from you, without undue delay and in any event no later than 14 days from the day when we received the return shipment.